Refund policy

Returns and Refund Policy

Welcome to our Returns and Refund Policy. We are committed to ensuring your complete satisfaction with your purchase of cosmetics, skincare, and beauty accessories from our brand.

Order Fulfillment and Shipping:
- Our products are made on-demand to ensure the highest quality. The average fulfillment time for formulating and packaging is approximately one week.
- After fulfillment, orders are dispatched using the shipping carrier selected at checkout.
- Shipping Time Estimates:
  - For orders shipped to Canada, please allow up to 10 days for delivery.
  - For orders shipped to the United States, please allow up to 7 days for delivery.
  - For international orders, please allow up to three weeks for delivery.

Tracking Your Order:
- A tracking number will be provided for every order. We encourage you to refer to your delivery confirmation email to track your order and estimate the delivery date.

Please Be Aware:
- Shipping times are estimates and may vary due to external factors beyond our control, such as customs processing times and carrier delays. We are not responsible for any customs fees or duties charged upon delivery.

Return and Refund Guidelines:
- Eligibility for Returns: Because our products are personal hygiene items and are made-to-order, we do not accept returns or exchanges for change of mind. All sales are final. Returns are only accepted if the product is defective, damaged upon arrival, or if you receive the wrong item. For hygiene and safety reasons, we cannot accept returns on products that have been used or opened.
- Return Process: To initiate a return, please contact our customer service team within 7 days of receiving your order. Provide your order number, a brief description of the issue, and photographic evidence of the defect or damage at bestcarenailslisa@gmail.com. Upon approval, we will provide instructions for returning the product to us.
- Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Important Notes:
- We reserve the right to refuse returns or refunds for products that do not meet the above conditions. Shipping costs for returning the item are the responsibility of the customer unless the return is due to our error (e.g., defective or incorrect item).

Thank you for choosing our products. We appreciate your understanding and adherence to our Returns and Refund Policy. Our goal is always to provide high-quality products and exceptional customer service. If you have any further questions, please do not hesitate to contact us.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bestcarenailsfenton@gmail.com.